Exchange and Return Policy

Exchange Policy

Thank you for shopping with Ivory Official. We value your trust and strive to deliver high-quality products every time. Please read our Exchange Policy carefully before making a purchase.

No Returns

Ivory Official does not accept returns or offer refunds under any circumstances. Once a product is purchased, it cannot be returned for a refund.

Exchanges Only

Exchanges are only available if the product is defective, damaged, or incorrect.

Eligibility for Exchange

  • You must notify us within 7 days of receiving your order.

  • The item must be unused, unwashed, and in its original condition, with all tags and packaging intact.

  • You must provide proof of purchase and clear photos showing the issue.

Exchange Process

  1. Email us at ivory12121@gmail.com with your order number, a description of the issue, and clear photos.

  2. Our team will review your request and confirm whether it qualifies for an exchange.

  3. Once approved, you must ship the item back to us within the provided timeframe.

  4. Shipping costs related to the exchange will be borne by the customer.

  5. Once we receive and inspect the item, we will process the exchange.

Please note that the exchange process may take 15 to 20 working days, depending on the availability of the replacement item.

Non-Exchangeable Items

Items purchased during sales or promotional offers are not eligible for exchange unless they are defective or damaged.

By completing your purchase, you agree to this policy.

For questions or exchange requests, contact us at ivory12121@gmail.com.

Thank you for choosing Ivory Official!